Shipping Info

Standard eParcel:  $7.95 flat rate to anywhere in mainland Australia and Tasmania.

Express eParcel: $11.95* flat rate to anywhere in Australia.

-- *5kg limit for $11.95 and excludes some orders containing bulky giftware - in this instance we will contact you with a quote for extra charges.

 

FREE STANDARD POST for ONLINE ORDERS ONLY over $99**

 --  **Excludes Country W.A. and N.T. and is for individuals only and not available to schools and institutions.

 

Summary:

  • Shipping cost is $7.95 for orders under $99. FREE STANDARD DELIVERY for order over $99!**
  • Orders are shipped using regular Auspost eParcel or TNT express (for larger items such as cello cases) and you will receive updates via text or email.
  • Transit times range from 2-6 days depending on your location. Express shipping is available however orders must be placed before 12pm to qualify for next day delivery.
  • If you have ordered items that are out of stock, your full order will be dispatched once all items are in stock and available to send. If you wish to receive your in-stock items as soon as possible, an additional fee will be charged for the second shipment.
  • International shipping is available, however it is currently not available on our website. Please contact us for a quote.

 

In Detail:


How will my order be shipped?

Orders will be shipped using regular or express Auspost eParcel (or TNT Express for larger items). Once your order has been shipped you will receive an email with tracking information.

If you have any delivery instructions/requests please leave a note in the comments at checkout and we will do our best to accommodate you.

To ensure your items are delivered safely we require signature on delivery. If you are not at home at the time of delivery, the Auspost courier will leave a calling card and the parcel will be taken to your local post office. (TNT leaves a calling card to notify you that delivery was attempted.)

If you would like your order to be left at your front door, etc., you can indicate that a signature is not required and add delivery instructions in the comments section at checkout. Please note that if you request to have your package left without signature, The Sydney String Centre will not be held responsible for packages that are then lost or stolen. Please see our shipping insurance below for more information.



How quickly will you ship my order?

For items in stock, dispatch will be within 1-2 working days and delivery times will vary based on your location. For out of stock items we will contact you within 24 hours to let you know the estimated delivery time. If your order is urgent we recommend contacting us before placing your order so that we can give you an ETA.

 

Estimated delivery times (Business days)

Regular eParcel (Business Days)


Sydney – 2
Canberra – 2
Melbourne – 4
Brisbane – 4
Adelaide – 3-4
Hobart – 5-6
Darwin – 5-6
Perth – 5-6

 

Express eParcel

 Australia Post guarantees next (business) day delivery service between all capital cities except Darwin and Perth. Click here for more information about Auspost Express exclusions.

Orders must be placed before 12pm to be sent same day.

  

International Delivery

International orders will be sent via Express Australia Post eParcel, Fedex or TNT based on your location and the size of your order. Shipping cost is calculated based on weight and volume up to 5kg (we prefer to send Auspost International Express because they include tracking, signature on delivery and SMS updates). For anything over 5kg please contact us for a quote. You may need to pay customs fees and/or GST on top of the advertised purchase price when the goods arrive in your country. The Sydney String Centre are not responsible for paying these fees. We recommend checking your country’s importing fees before purchasing. We currently ship to the following countries:

  • United States
  • United Kingdom
  • New Zealand
  • Canada
  • Japan
  • Germany
  • France
  • Brazil
  • Italy
  • Singapore
  • Hong Kong
  • Spain
  • Malaysia

For more information about our three preferred international freight carriers see:

 

Shipping Insurance

All products are insured against damage caused while in transit from The Sydney String Centre to the customer only. They are not insured if they are simply lost or stolen. This includes packages that have been left at a property on request (without signature) so we strongly recommend having your items shipped to a work address if no one will be home to sign for the package.

 

Delivery Delays

Unforseen supply problems or unexpected demand may occasionally result in stock being unavailable. Should there be a delay in dispatching your order we will contact you within 24 hours to advise you of the reason for the delay. If you need your item(s) urgently we recommend contacting us before making an order to check whether the items are readily available.

You may cancel such an order at any time prior to processing. If you wish to query a delivery please contact us at orders@violins.com.au or give us a call on 02 9417 2611.