Shipping

Christmas Delivery Deadlines

Regular eParcel:

Sydney Tuesday 18th December NSW
Friday 14th December
Canberra
Tuesday 18th December
ACT
Friday 14th December
Melbourne
Monday 17th December
VIC Thursday 13th December
Brisbane
Monday 17th December
QLD
Thursday 13th December
Adelaide
Friday 14th December
SA Tuesday 11th December
Hobart Wednesday 12th December TAS
Tuesday 11th December
Darwin
Wednesday 12th December
NT
Tuesday 11th December
Perth
Wednesday 12th December
WA
Tuesday 11th December


Express eParcel (Click here for more information about Auspost Express exclusions):

Metro Thursday 20th December Regional Monday 17th December


Shipping Costs

$9.95 flat rate Australia wide using AusPost Regular eParcel
$14.95 flat rate Australia wide using AusPost Express eParcel*
FREE REGULAR POST for Items over $99 using AusPost Regular eParcel (TNT is used for larger items when AusPost cannot be used)**

*5kg limit for $14.95 and excludes some orders containing bulky giftware - in this instance we will contact you with a quote for extra charges.
**Excludes Country W.A. and N.T. and is for individuals only and not available to schools and institutions.

How will my order be shipped?

Orders will be shipped using AusPost eParcel Regular Post or AusPost eParcel Express Post (or TNT Express for larger items). Once your order has been shipped, you will receive an email with tracking informationTo ensure your items are delivered safely, we require signature on delivery

All items are carefully packed to prevent any damage in transit. We use a combination of cardboard twist mailers, cardboard boxes, foam and bubble wrap to sure all items arrive safely. We do not use envelopes to ship any items we sell (particularly strings and sheet music) as we find orders sent this way are easily damaged and can be easily lost.

What if I am not home for delivery?

If you are not at home at the time of delivery, Australia Post will leave a calling card and the parcel will be taken to your local post office for collection. For orders shipped with TNT, a calling card will be left requesting a call back to organise redelivery.

If you would like your parcel left without a signature, a ‘Safe Drop’ can be requested with AusPost up to an hour before delivery. An email or text message will be sent to you by AusPost to confirm if you would like to use this option. The Sydney String Centre cannot request a Safe Drop on your behalf and will not include any notes on the parcel requesting the order to be left without a signature. If you request to have your package left without signature using ‘Safe Drop’, The Sydney String Centre will not be held responsible for packages that are then lost or stolen.

How quickly will you ship my order?

For items in stock, dispatch will be within 1-2 business days. Orders where items are in stock must be placed before 12pm to be sent same day.

If you have ordered items that are out of stock, your full order will be dispatched once all items are in stock and available to send. If you wish to receive your out of stock items as soon as possible, an additional fee will be charged for the second shipment. We will contact you within 24 hours to let you know the ETA for stock and to determine how you would like your order sent. If your order is urgent we recommend contacting us before placing your order so that we can give you an ETA.

Estimated delivery times (Business days)

Shipping times are estimates based on Australia Post guidelines. The Sydney String Centre is not responsible for any delays in delivery as a result of Australia Post. Orders must be placed before 12pm to be sent same day.

Regular eParcel (Business Days):

Sydney 2-3 NSW 2-10
Canberra 2-3 ACT 2-10
Melbourne 2-4 VIC 3-10
Brisbane 2-4 QLD 4-10
Adelaide 3-5 SA 4-10
Hobart 5-7 TAS 5-10
Darwin 5-7 NT 5-14
Perth 5-7 WA 5-14


Express eParcel (Business Days - Click here for more information about Auspost Express exclusions):

Sydney 1-2 NSW 2+
Canberra
1-2
ACT
2+
Melbourne
1-2
VIC
2+
Brisbane
1-2
QLD
2+
Adelaide
1-2
SA 3+
Hobart 2+ TAS
3+
Darwin 2+ NT
3+
Perth 2+ WA
3+

Dispatch Delays

Unforeseen supply problems or unexpected demand may occasionally result in stock being unavailable. Should there be a delay in dispatching your order we will contact you within 24 hours to advise you of the reason for the delay. If you need your item(s) urgently we recommend contacting us before making an order to check whether the items are readily available.You may cancel such an order at any time prior to processing. If you wish to query a delivery, please contact us at orders@violins.com.au or give us a call on 02 9417 2611.

International Delivery

International orders will be sent via Australia Post Express Courier International or TNT, based on your location and the size of your order. Shipping cost is calculated based on weight and volume up to 5kg. For anything over 5kg please contact us for a quote. You may need to pay customs fees and/or GST on top of the advertised purchase price when the goods arrive in your country. The Sydney String Centre are not responsible for paying these fees. We recommend checking your country’s importing fees before purchasing. For more information about our preferred international freight carriers see:

www.auspost.com.au
www.tnt.com.au

Shipping Insurance

All products are insured against damage caused while in transit from The Sydney String Centre to the customer only. They are not insured if they are simply lost or stolen. This includes packages that have been left at a property on request.